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FREIGHT CHARGES & INFORMATION

Please allow 3-7 working days for packing and delivery of goods in local areas. And allow 3-14 working days for all other deliveries Australia-wide.

** Due to the recent price increase at Australia Post Services (effective of 1/4/14) our freight charges have changed. Please see new freight charges listed below.

Compleat Angler Wagga online use Australia Post as our primary postal service for small parcels. For medium to larger parcels we chose to ship by TNT Express. Freight charges are as follows:


Small parcels (up to 500grms actual or cubic weight) - $8

Medium parcels (up to 2kgs actual or cubic weight) - $14.90

Large parcels (up to 5kgs actual or cubic weight) - $19.90

Extra Large & Bulky items - Price on application


We use TNT Express for parcels containing; 

- Fishing Rods  (excluding telescopic & 3/4/5 piece rods)

- Nets (Landing nets, pots, traps etc)

- Lures Retrieving Poles

All packages shipped with TNT Express must be delivered to a business address


 ** FREE DELIVERY ON ALL GIFT CARDS & VOUCHERS **


 AUSTRALIA POST 

Australia Post offer a reliable and affordable delivery service to all areas within mainland Australia and Tasmania. If you're unsure about delivery to your area, please contact our office on (02) 69 214313 between 9am and 5pm Monday to Friday AEST. Please remember to include your post code if you send a email enquiry.

Standard parcel orders will be delivered by Australia Post. Australia Post will accept a street address or PO Box for delivery of standard parcels.

All parcels shipped with Australia Post are registered and allocated a unique tracking number. Registered post gives you an added level of security, ensuring your purchase arrives to you! Once your parcel has been dispatched from our warehouse you will receive a email notification including your Australia Post Registered Post tracking number so you can keep track of your item during transit. To trace your parcel with Australia Post visit;  http://auspost.com.au/track/track.html  and follow the online instructions.

 

TNT EXPRESS 

TNT Express offer a reliable and affordable delivery service to all areas within mainland Australia and Tasmania. If you're unsure about delivery to your area, please contact our office on (02) 69 214313 between 9am and 5pm Monday to Friday AEST.

All large & bulky parcels will be delivered by TNT Express. Please provide a business address.

TNT Express accept a street address ONLY, NO PO BOXES. 

Where possible have your parcel delivered to your work or business address as TNT charge a additional $5.50 fee for deliveries to residential addresses. TNT EXPRESS charge a re-delivery fee of $30 if you are not available to sign for your parcel on original delivery.

If providing a home address, You are authorising the TNT Express delivery driver "permission to leave" which means if you are not available to sign for the parcel when delivered you give permission for the parcel to be left at your home address. Alternatively, You will be charged a TNT Express re-delivery fee (approx. $30) if you are not available when the courier attempts to make your delivery.

Deliveries are usually made between business hours (9am-5pm)

All parcels shipped with TNT Express are allocated a unique tracking number/consignment note number, to trace your parcel. Once your parcel has been dispatched from our warehouse you will receive a email notification including your TNT Express consignment number so you can keep track of your parcel during transit. To trace your parcel with TNT Express visit; http://www.tntexpress.com.au/interaction/asps/trackdtl_tntau.asp and follow the online instructions.

 

Delivery times

Please allow 3-7 working days for packing and delivery of goods in local areas. And allow 3-14 working days for all other deliveries Australia-wide.

For home delivery orders, Australia Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays. You must be available to sign for your parcel. If you are not available to sign for your parcel on delivery your postal service will leave a card with directions on collection at your nearest post office.

 

BACK ORDERS - Items not in stock at time of purchase 

When an item you have ordered is not in stock you will be notified via email address you provided on you order. Please ensure you provide the correct email address and telephone number for correspondence. Your purchase will be dispatched the same day it arrives in-stock. You will be sent a email notification with tracking number on dispatch of your back order.

 

Warranty returns

Check your product first for manufactures warranty instructions. Some  items will come with warranty cards that need to be filled in & returned to the manufacture on purchase of the product to activate the warranty period. Please keep in mind all manufactures warranties vary from company to company. Most are covered by a standard 12 month warranty period others may hold an extended warranty. Please contact your product manufacture for further details on product warranty for your item. Make sure you keep your purchase receipt of goods from Compleat Angler Wagga with warranty documents as most manufactures require proof of purchase with warranty claims.  

All items must be returned  in good, clean condition. All items must be packaged well to prevent further damage during transit.  

When shopping online please choose carefully as exchanged goods will incur further postage & handling charges.

Compleat Angler Wagga can not accept warranties or returns with-out prior authorisation from a member of our team. Please contact our office on Tel: (02) 69 214313 to speak to a team member before returning goods. 

 

Returns

Returns will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.

Any incorrect, missing or damaged items received must be reported to Compleat Angler Wagga within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.



PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND FOR CHANGE OF MIND. 

In accordance with the current NSW Fair Trading Laws our store is not required to provided a refund on a purchase simply because the customer has changed their mind. For further "refund" information on NSW consumer laws please visit the NSW FAir Trading website; http://www.fairtrading.nsw.gov.au/ftw/Businesses/Selling_goods_and_services/Refunds_repairs_and_replacement/Refunds_for_goods.page


Currently we only ship purchase within Australia and Tasmania.